Privacy Policy

Website Terms of Use and Privacy Policy

These terms set out the basis upon which you may use this website, information about the copyright in this website and our privacy policy, which describes what we do with personal information we collect from you and the ways in which we may collect the information.

Access Terms

  • The purpose of this website is to provide information about Hart & Halo by Smilestones Jewellery Limited.
  • Hart & Halo is not responsible if you rely on any information you access on or through this website. Hart & Halo is also not responsible for information provided by third parties that you may access on or through this website.
  • We do not warrant or represent that our website will operate in a continuous or fault-free basis, will be completely secure or private all of the time, or will be free from viruses or other harmful features. However, we do take reasonable steps to avoid or mitigate these types of issues.
  • The laws of New Zealand apply to the use of this website, and you submit to the non-exclusive jurisdiction of the Courts of New Zealand.
  • If you continue to use our website you are deemed to have accepted these terms.

Copyright Statement

  • Hart & Halo either owns the copyright in or has the right to use all text and images published on this website, and its overall design.
  • You may download and print out any part of this website for your own personal use. However, you may not otherwise copy or use any information or material from this website (including for commercial purposes) without the express written permission of Hart & Halo.
  • We only permit electronic links to pages of this website from which these terms can be accessed. You may not provide an electronic link to any other page of this website or to any other documents hosted on this website without our consent. We reserve the right to request that you remove an electronic link to this website at any time and you agree to remove such a link immediately.
  • Where access to restricted parts of this website is subject to more specific terms, those terms apply instead.

Privacy Policy

Collection of information

  • We may collect information from you through your use of our website when you request information from us or engage our services or purchase products.
  • By using any of our services, including our website, and providing us with any personal information, you are consenting to the use of your personal information as set out in this policy. Please do not send us any personal information if you do not want it to be used in this way.
  • A number of areas on our website invite you to provide us with personal information. For example, your names and email address. The purpose of the information collection is apparent at the point that you provide your personal information.
  • If you sign up to receive a Hart & Halo newsletter you agree to receive information relating to Hart & Halo. You can unsubscribe from our newsletter mailing list at any time.
  • The Hart & Halo website uses server logs and web analytic tools (such as cookies and other tracking technologies). Cookies are small text files that are downloaded to your device by websites you visit. When you use this website these tools collect information such as what browser and operating system you use, the internet protocol address of the device you have used to access the website, search terms, your location and what content you view when visiting our website. Cookies do not give us access to your computer or any information about you other than the data you choose to share with us.
  • You consent to and understand that your personal information may be transferred, processed and stored outside of New Zealand if our website is hosted outside New Zealand.
  • You can set your browser to block all cookies, including cookies associated with our website, or to indicate when a cookie is being set by us. If you do set your browser to reject cookies you may not be able to access all the features of the website.

Third party providers – Analytics

  • We may use third party Service Providers to assist us to analyse how our website is used. These Service Providers have access to your personal information only to enable them to perform these tasks on our behalf and they may not disclose it or use it for any other purpose.
  • Google Analytics is a web analytics service offered by Google that tracks and reports website traffic. Google uses the data collected to track and monitor the use of our Service. This data is shared with other Google services. Google may use the collected data to contextualise and personalise the ads of its own advertising network.
  • You can opt-out of having made your activity on the Service available to Google Analytics by installing the Google Analytics opt-out browser add-on. The add-on prevents the Google Analytics JavaScript (ga.js, analytics.js, and dc.js) from sharing information with Google Analytics about visits activity. See this link: https://tools.google.com/dlpage/gaoptout
  • For more information on the privacy practices of Google, please visit the Google Privacy & Terms web page: https://policies.google.com/privacy?hl=en

Third party providers – Targeting and Remarketing

We may also use third party vendors for remarketing. This allows us to advertise to you on third party websites after you leave our website. We may do this via cookies and Facebook pixels located on our website.

Most third party vendors allow you to opt-out or amend your settings. You can do this for Google by using the following link: http://www.google.com/settings/ads and for Facebook by clicking here https://www.facebook.com/help/568137493302217

Some third party vendors allow us to create Custom Audiences feature so that we can target advertising at you. If you wish to opt out of this please contact us.

Use of information

  • We will only use personal information that you provide to us for the purposes for which you supplied it or, in exceptional situations, for other reasons permitted under the Privacy Act 2020.
  • We generally do not share your personal information with others unless this is necessary for the purpose for which you gave us the information. We may share your information with any business that supports our services or products, including any person that hosts or maintains any underlying IT system or data centre that we use to provide this website or other services or products.
  • While it is unlikely, we may be required to disclose your information to comply with legal or regulatory requirements. We will use reasonable endeavours to notify you before we do this unless we are legally restricted from doing so.
  • We will take reasonable steps to ensure that the personal information about you we collect, use or disclose is accurate, complete, up to date and stored in a secure environment protected from unauthorised access, use, modification or disclosure.

Access to and correction of information

  • We will provide you with access to any personal information we hold about you. If it is wrong please ask us to correct it. To ask for access and correction, see our contact details.

Changes to our privacy policy

  • Hart & Halo may change this privacy policy from time to time in response to changes to technology, our data collection practices or the law. All changes will be posted to this website and may apply to previously collected information. Nothing in this policy prevents Hart & Halo from passing on information gathered on this site to any successor organisations.
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Posted on Google Google
jamie weir profile picture
jamie weir
Google star 1Google star 2Google star 3Google star 4Google star 5Trustindex verifies that the original source of the review is Google.
I cannot recommend Hart and Halo enough. I am so happy with my stunning ring and can’t thank Celeste enough for all the time and energy she put in to designing and crafting it! Celeste was so attentive from start to finish, I couldn't be happier ❤️

Owner's reply
Amazing thank you Jamie. I have to agree with you - she has that real WOW factor! Well done lovely, you did well ;-)
Posted on Google Google
Jess Ensor profile picture
Jess Ensor
Google star 1Google star 2Google star 3Google star 4Google star 5Trustindex verifies that the original source of the review is Google.
The whole process of designing and then making my ring was wonderful. Clear communication with fast response times meant that I felt like I was completely in the loop with how my ring was progressing. I highly recommend and will definitely be getting another special piece of jewellery made in the future!

Owner's reply
Amazing, thanks so much for the lovely feedback Jess - loved working with you and can't wait to start that future exciting project with you! <3
Posted on Google Google
Steph Bergonia-Ward profile picture
Steph Bergonia-Ward
Google star 1Google star 2Google star 3Google star 4Google star 5Trustindex verifies that the original source of the review is Google.
All I can say is perfection!! They are an amazing team ! All jobs were done fast and to perfection to cater for all the bells and whistles I wanted for my wedding ring. Highly recommend!

Owner's reply
Thank you Steph! Was so lovely working with you, and an honour to bring such a special piece to life for you x
Posted on Google Google
Jane Brooks profile picture
Jane Brooks
Google star 1Google star 2Google star 3Google star 4Google star 5Trustindex verifies that the original source of the review is Google.
We are so lucky to have found Celeste. She was thoughtful, helpful, and went above and beyond in creating our daughters' rings. Thank you again from the Brooks family.

Owner's reply
Thank you lovely Jane et al. Really enjoyed working with you! It was an honour to breathe new life into your great Grandmothers jewels and from them create your own beautiful, sentimental pieces x
Posted on Google Google
Bethany Kennedy profile picture
Bethany Kennedy
Google star 1Google star 2Google star 3Google star 4Google star 5Trustindex verifies that the original source of the review is Google.
I was nervous to ask someone from another country to design my dream ring without being able to communicate face to face. But Celeste made it really easy and was reassuring with all questions I asked. She created my dream ring and it's flawless. Celeste was a brilliant communicator and her pricing is really competitive. I would do it all again. Thank you Celeste, I am very lucky I found you!🫶

Owner's reply
Absolutely understandable but also so pleased you took the plunge ❤️ You’ve created such a beautiful ring - she was one of my fav Sapphires(!) and you’ve done such a good job showcasing her. Was such a pleasure to work with you Beth, and thank you for the trust xx - Celeste
Posted on Google Google
Jenna Clark profile picture
Jenna Clark
Google star 1Google star 2Google star 3Google star 4Google star 5Trustindex verifies that the original source of the review is Google.
Celeste and my partner did the most amazing job crafting the perfect engagement ring for me! I look at it every day and am overwhelmed by how perfect, thoughtful and beautiful this ring is. I could not have created something so personal and wonderful myself. The quality of the ring and the craftsmanship that has gone into making it is beyond anything I could’ve hoped for! Celeste is also so incredibly helpful, communicative, warm and friendly. Thank you so much Celeste 💙

Owner's reply
So pleased you love your gorgeous creation! 🙌 Alex was amazing to work with and had put so much thought into it - was an absolute pleasure and honour to bring your love story to life in this piece. Truly special - what every engagement ring should be 🥰
Posted on Google Google
Andrea Mazzanti profile picture
Andrea Mazzanti
Google star 1Google star 2Google star 3Google star 4Google star 5Trustindex verifies that the original source of the review is Google.
Celeste had been amazing to work with. She was helpful and available throughout design process which made it very much enjoyable! Thanks to her I got the most beautiful engagement ring I could've hoped for... Luckily my fianceé feels the same. The ring is so beautiful words don't make it justice!

Owner's reply
Thank you so much Andrea - what a beautiful ring you created! Isn't it the best having your very own one-of-a-kind!? Thank you for the trust with your special piece. Enjoy! - Celeste
Posted on Google Google
Amelia S profile picture
Amelia S
Google star 1Google star 2Google star 3Google star 4Google star 5Trustindex verifies that the original source of the review is Google.
Couldn't recommend Hart & Halo enough, I had a very specific kind of design in mind that was hard to find. Celeste took my couple of inspo photos, ended up merging a couple of ideas from both and I got my dream ring. The process took about a month and a half and the outcome is perfect. Such stunning quality. Also able to make a large size for me from the get-go for my fat fingers! She was also able to work with me remotely in Chch. Communication was great the whole time, absolutely trusted her and glad I did!

Owner's reply
I am still obsessed with your ring 😅 Such a beautiful, timeless work of art. Was so happy to bring your dream to life for you Amelia - and thank you so much for the trust x
Posted on Google Google
Quinlan Taylor profile picture
Quinlan Taylor
Google star 1Google star 2Google star 3Google star 4Google star 5Trustindex verifies that the original source of the review is Google.
I had an amazing experience with Hart & Halo. Celete was incredibly attentive throughout the entire process and really helped guide me in making the right decisions for the ring. All I really had at the beginning was an idea of what I thought it should look like, and she completely understood the vision and took every step to help bring it to life. She checked and double checked every detail, answered all my questions, and was super patient with me while I was planning everything while traveling all over the world. Despite the time differences and constant moving around, she made the whole process feel smooth, personal, and stress-free. The final ring turned out even better than I imagined, and I’m genuinely grateful for all the care and effort that went into it. Highly recommend Hart & Halo if you’re looking for a team that truly listens and delivers something special.

Owner's reply
Amazing, thanks so much Quinlan! Those are such kind & thoughtful words - really appreciate you taking the time. And so pleased she’s even better than imagined! Always the goal 😉 Congrats Q&S, and thanks again for the trust with your special piece 🫶 - Celeste
Posted on Google Google
Jack Keeys profile picture
Jack Keeys
Google star 1Google star 2Google star 3Google star 4Google star 5Trustindex verifies that the original source of the review is Google.
What a pleasure to work with Celeste and the team for crafting such a special piece. I was looking for something colourful, creative, and meaningful. Together we crafted a ring where each stone represents the birthstone of a family descendent for my now Fianceé, in a unique design that everyone has loved (and been very impressed with!) Thanks Celeste - what a pleasure :)

Owner's reply
The most meaningful piece ever created. To include each of your parents and grandparents birthstones is truly something else - honouring where you have come from, in where you are going. Thank you so much for the trust with your special heirloom, and wishing you all the love & happiness as you move into your own chapter. - Celeste
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